We have compiled a list of questions frequently asked by our customers. We hope you can find a quick solution to your questions here before contacting us.
No, there is no cost involved in student registration.
You need a computer with an internet connection and a headset (or a microphone and speakers). We also recommend preparing a webcam. ※ Being able to see each other helps create a sense of reassurance.
You can take one-on-one lessons using the calling system (Bellbird).We provide rich and fulfilling online lessons.
Yes, you can. As long as you have the required environment, you can take lessons from anywhere in the world.
We have a wide range of Teachers. You can find more details on the Teacher List page.
You can cancel by going to:
My Page → Lesson History/Reservation Confirmation → Select the Lesson you want to cancel and click on Details. (To cancel the lesson, you need to fill out the reason.)
Cancellations made at
least 2 hours before the lesson start time will not be charged. Please note that
cancellations made within 2 hours of the start time will be subject to a fee.
Refunds are processed immediately. However, if you cancel less than 2 hours before the class time, it will be treated as an "Emergency Cancellation," and the points for the class will still be consumed.
Please note that it may take approximately 2 days after the scheduled lesson for the updated point balance to appear on your My Page.
There is no limit to the number of lessons you can take per day. As long as you have available points, you can book as many lessons as you like.
Lessons are available from 7:00 -24:00JST (Japan/ Korea GMT+9)
6:00〜23:00 Philippines, China, Mongolia, Taiwan GMT+8
5:00〜22:00 Vietnam GMT+7
2:00〜19:00 Middle East countries GMT+4 / 1:00〜18:00 GMT+3
There are two things you need to check.
If the cause of audio or camera issues is on the student side, points cannot be refunded even if the lesson cannot be conducted.
Also, if you do not approve the contact request, teacher will not be able to make a call, so please be sure to approve it.
Yes, you can. Go to "Lesson History," select the relevant lesson page, and send a message via the message field. Messages from the Teacher will also appear there. You will receive an automated email notification when a Teacher sends you a message.
When a reservation is completed, a "Reservation Confirmation Email" will be sent to your registered email address. Please check it. We also notify you via email regarding cancellation completions and messages from Teachers.
Please report this as a "Trouble" in the Completion Report. Please check your internet connection and perform a call system test. If the issue persists, you can cancel reservations before they start (Note: cancellations made within 2 hours of the start time will result in a 100% point deduction).
Yes, you can. Click "Lesson History" in the side menu and post your feedback from the "Feedback" section of the relevant lesson page. Your comments will be sent to the Teacher and the administration. Please note that submitted feedback may be featured on our website.
This feature allows you to efficiently book lessons with your preferred Teachers. If you find a Teacher you like, click the "Favorite" button. They will be added to your Favorites list. This function is available on the "Teacher List" and "Teacher Details" pages.
We apologize for the inconvenience.
The Teacher may be experiencing connection issues due to
weather or other technical problems. In cases of sudden power outages, it may be difficult for the
Teacher to notify you immediately.
If the Teacher does not appear after 5 minutes, please
end the call system session and select "Not Conducted (Teacher did not show up)" in the Lesson
Completion Report.
Points or coupons for that lesson will not be consumed. Please book another
session at your convenience.
We accept payments via credit card.
You can purchase additional points as needed while maintaining your monthly studentship. When you purchase new points, the expiration date for your balance will be extended to 27 days from the date of purchase.
After logging in, you can check this on the 【Point Transaction Details】 page.
Points are officially processed 24 hours after the lesson ends.
During this period, they may
still appear in your total balance but cannot be used for new bookings. Thank you for your
understanding.
No, student registration is free.
Please complete your profile information here. You will be able to book lessons once your basic profile is registered.
Your registration information is strictly managed and protected by our company.
Emails from Curious World may sometimes be classified as "Spam" or "Junk" by free email services (such as Yahoo Mail or Gmail). Please check your spam folder as well.
Mobile carriers often have strong spam filters that may block our emails. If you experience issues or character encoding problems, please try updating your email app or use a free email service like Gmail.
*You may be able to fix character display issues by changing the text encoding to [UTF-8].
Some older email clients may not fully support our message format, which can cause garbled text. If this happens, please update your email app or use another free email address (such as Gmail).
*Even without updating your app, changing the character encoding to [UTF-8] may resolve the issue.
Yes, you can. You can freely change your information at any time via Edit Profile after logging in. To delete your information (account cancellation), please contact us via the Inquiry Form.
No, shared use is not permitted. Please ensure each individual registers for their own student account.
We do not have a temporary suspension system. If you wish to stop using the service, please complete the cancellation process for your current plan via the credit card payment section on your My Page. You can re-register at any time.
After logging in, you can change it via the Change Password page.
Please reset your password using the "Password Reset" link on the login screen.
The recommended environment is as follows:
[Network] Wired connection is recommended. [call system] Please use the latest version.
You can cancel (terminate) your course once the payment for the month you wish to end has been processed. Rest assured that points already granted for that month will remain available until their original expiration date.